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← Customer journey

mid-funnel · trust formation

02Interest

"Tell me more."

Job to be done

"When I'm comparing 3 telehealth providers, I want clear answers on pharmacy quality, clinician credentials, and what 'compounded' actually means, so I can pick the one least likely to land me in a Reddit horror thread."

Top tactics

  • Pharmacy-transparency page (named 503A partners)
  • Clinician bios with NPI & state coverage
  • Comparison page: us vs warning-letter cluster
  • Eligibility quiz capturing real medical context

Watch this number

Quiz start rate TTV-page time Email opt-in Compare-page CR

Eudaven note

"Trust scaffolding" is the differentiator. The category baseline is opaque pharmacy sourcing and stock-photo doctors. Naming Belmar / Strive / Epiq / Casa Pharma Rx with their 503A status, USP-797 standards, and third-party testing flips a known weakness into a category advantage.

Operator action

Generate a brief for this stage

Pre-loads the brief synthesizer with this stage's JTBD, tactics, and KPIs. Pick a persona, channel, and offer to scope the brief. Costs ~$0.05 in OpenRouter calls and takes 5–10 seconds.

How to use

Journey stage

One stage in a customer journey — every brief targeting this persona × funnel-stage combination, plus the next-stage handoff.

How to use this page

  1. Read the stage definition at the top — funnel intent, primary message, expected next step.
  2. Browse the briefs targeting this stage. Click any to inspect.
  3. The "next stage" panel shows what the user should see after engaging here — verify the messaging hands off cleanly.
  4. If a stage looks thin (few briefs, low scores), generate more variants from the marketing hub.

Funnel stages reference

  • Awareness — introduce the pain, position Sage Vitality as the answer
  • Consideration — proof points, differentiation vs competitors
  • Conversion — offer + CTA
  • Retention — onboarding, adherence, win-back